Groups
Groups allow you to manually organize and categorize your subscribers into static collections that you control directly.
Creating and Managing Groups
Access Groups
Navigate to Newsletter → Subscribers → Groups to view all your subscriber groups.
Create a New Group
Click the "Create group" button to create an empty group that you can populate with subscribers.
Add Subscribers to Groups
After creating a group, add subscribers through:
- Individual subscriber management (edit subscriber → assign to groups)
- Bulk actions on the subscribers page (select multiple subscribers → "Add to group")
- Import processes that include group assignment
View Group Statistics
Each group displays:
- Subscriber count: Current number of members
- Click rate: Average engagement percentage for group members
- Bounce rate: Percentage of bounced emails for group members
- Created date: When the group was first created
Group Management Actions
Rename Group
Change the name of any group to better reflect its purpose or organization.
Split Group
Divide a large group into multiple smaller groups by specifying how many groups to create.
Refresh Stats
Manually update subscriber counts and performance metrics for a group.
Merge Groups
Combine multiple groups into one, with options to keep or delete the originals.
Delete Group
Remove groups you no longer need. This action cannot be undone.
Working with Groups
When you click on a group name, you're taken to the subscribers page filtered to show only members of that specific group. This allows you to:
- View all subscribers in the group
- Perform bulk actions on group members
- Export group-specific subscriber data
- Manage individual subscriber details within the group context
Managing Group Membership
Groups require manual maintenance of their subscriber lists:
- Add subscribers: Use bulk actions or individual subscriber editing
- Remove subscribers: Use bulk actions to remove selected subscribers from groups
- Transfer subscribers: Move subscribers between groups as needed
Group Statistics and Performance
Group statistics are automatically refreshed every 10 minutes, or you can manually refresh them using the "Refresh stats" action. This helps you track:
- Group size changes over time
- Engagement metrics specific to group members
- Bounce rates and email deliverability issues
Splitting Large Groups
For better organization of large subscriber lists, you can split groups into multiple smaller groups:
- Select the "Split group" action for any group
- Specify how many groups to create (limited by current subscriber count)
- Subscribers are automatically distributed across the new groups
- Original group can be kept or deleted during the process
Groups vs Segments
While both groups and segments help organize your subscribers, they serve different organizational needs.
Groups - Manual Organization
Groups are manually curated collections where you explicitly add or remove subscribers. When you add new subscribers through imports or API calls, you must manually assign them to groups. Groups maintain the same subscriber list unless you actively change the membership - they're perfect for stable, targeted campaigns where you want consistent recipient lists.
Segments - Dynamic Filtering
Segments automatically populate based on filters you define. As your subscriber data changes, segments instantly reflect the current subscribers matching your criteria. You don't need to manually update segment membership - it's always current based on the filter rules you set.