Reports
Track web analytics, live chat performance, and AI usage from a single dashboard — organized into three focused tabs with real-time metrics and historical trends.
Overview
The Reports page is your central hub for understanding how your website, agents, and chatbot are performing. It's organized into three tabs, each with its own focused set of charts and tables so you only load the data you're looking at.
Web analytics
Visitor behavior, traffic sources, engagement metrics, custom events, and an activity heatmap.
The Three Tabs
Web analytics
A privacy-friendly overview of your website traffic — sessions, pageviews, bounce rate, referrers, devices, geography, custom events, and an activity heatmap. This tab also shows a live count of online users currently active on your site.
Live chat
Everything about your support team's performance: per-agent response times and star ratings, the countries your visitors connect from, and a timeline of when agents join chats or the system requests help. You can filter the activity chart by widget and toggle unique-per-chat counting.
AI & usage
Track what your AI features cost. This tab combines an AI usage spending chart, an event usage engagement chart, and a detailed AI usage by model table that breaks down credits and costs across LLM, embedding, reranking, TTS, and voice usage.
Shared Controls
Time Period Selection
Most charts let you choose how data is grouped:
- Hourly — Detailed short-term analysis
- Daily — Standard business view
- Weekly — Trend analysis
- Monthly — High-level overview
Date Ranges
Each tab has its own date range picker so you can focus on specific time periods independently.