Web Analytics

A built-in, privacy-friendly analytics view showing visitor behavior, traffic sources, engagement, custom events and activity patterns — no third-party script required.

Where to find it

Team → Reports, first tab: Web analytics. It is the default view of the Reports page and covers how visitors move around your site — sessions, pageviews, bounce rate, referrers, devices and more, all from data the Yaplet widget already collects.

Online users

A card at the top shows how many people are on your site right now. View takes you to the Visitors page for the detail.

No extra tracking script is needed. If the Yaplet widget is installed, this data is already being collected.

Key metrics

Six headline metrics sit at the top as clickable cards. Each shows the current value and a sparkline of how it moved across the range you picked.

MetricWhat it measures
Unique usersDistinct visitors in the selected range
SessionsTotal browsing sessions
PageviewsTotal pages loaded across all sessions
Pages / sessionAverage number of pages a visitor views per session
Bounce ratePercentage of sessions with only a single page view
Session durationAverage time a visitor spends per session
Click any metric card to switch the main chart to that metric. The selected card gets a highlighted border so you always know which one you are looking at.

Period comparison

There is no previous-period comparison on this tab at the moment. The chart header always reads "No previous-period comparison — analytics cover the last 120 days", the metric cards carry no percentage change, and the chart tooltip shows the current value only.

  • The comparison is designed to appear whenever the matching earlier period still falls inside the 120-day window — the last 30 days measured against the 30 days before them
  • Until it is switched back on, read the sparkline on each card for the trend inside your range, or move the date range back to look at the earlier period directly
Nothing else on the tab is affected. Every figure is still calculated correctly for the range you selected; it is only the comparison against an earlier range that is missing.

The chart

Below the cards, a line chart plots the selected metric over time.

  • Current period — a solid line in the primary color with a shaded area beneath it
  • Previous period — a muted grey line the chart is built to overlay, which is not being drawn at the moment for the reason above

Hovering the chart shows the exact value at that point.

Grouping

The period selector next to the date picker controls how points are bucketed. It only offers the groupings that suit the range you chose.

GroupingOffered for
HourlyRanges of up to three days
DailyRanges of about two days up to a month
WeeklyRanges of about nine days up to a quarter
MonthlyRanges longer than about a month

Breakdown panels

Six panels under the chart split your traffic by different dimensions, each a ranked list with bars showing relative volume.

Pages

  • Pages — most visited URL paths (e.g. /pricing, /blog/intro)
  • Entries — the first page of a session
  • Exits — the last page before leaving
Entries tells you what attracts traffic; Exits tells you where you lose it.

Referrers

Where the traffic came from — search engines, social media, other sites, or direct. Visits with no referrer are grouped as Direct.

Devices

  • Browsers — Chrome, Firefox, Safari and so on
  • OS — Windows, macOS, Android, iOS and so on
  • Devices — desktop, mobile, tablet

Geo

  • Countries — top countries by session count
  • Cities — top cities
  • Languages — the browser language your visitors use

Custom events

If your site fires custom events through the Yaplet SDK, they appear here ranked by frequency, with each event's name, count and share of all custom events.


Activity heatmap

A day-of-week × hour-of-day grid showing when your visitors are active. Darker cells mean more activity. A dropdown switches which number the grid is colored by.

MetricWhat it shows
SessionsSessions started in that hour
PageviewsPages viewed
Unique usersDistinct visitors
Bounce rateAverage bounce rate for that slot
Pages / sessionAverage pages per session
Session durationAverage session length
This is the practical one for planning. Peak hours here are the hours worth staffing — line it up against the coverage rows on the shift Reports page.

Controls, and how far back they reach

At the top of the tab:

  • Date range picker — up to 365 days long, but no start date older than 119 days. Pick an earlier date and Yaplet moves the range forward and tells you why.
  • Period selector — hourly, daily, weekly or monthly grouping, as described above
  • Live users badge — how many visitors are on the site right now

Why there is a limit. This tab is built from daily summaries Yaplet keeps for the last four months, and the raw page-view and session records behind them are deleted nightly once they age past that. It keeps the product fast and means Yaplet holds less personal data than it otherwise would.

This is about anonymous browsing history, not your customer records. A visitor who identified themselves — an email address, a phone number, or your own customer ID passed in through the SDK — is kept, as are visitors carrying a security review status or a risk signal, visitors who own a session replay, and banned visitors. It is idle anonymous visitors that age out.
Combine with the other tabs: pair this with Live chat and AI & usage for a view of both your traffic and your support operation.