Plans & Pricing

Available Plans

Basic (Free)

The Basic plan is free forever and gives you access to core features with limited capacity. No credit card required.

Includes:

Inbox access
1 Widget
1 VEX Bot (AI Chatbot)
1 Team member
Content sources
100 AI Answers per month, free (shared across your whole organization — all chatbots and widgets combined)

The 100 free AI Answers are shared across your entire organization, not 100 per chatbot, and reset at the start of each calendar month. Once the org-wide total is reached, what happens next depends on your prepaid credit balance: if you have credits, Vex keeps answering pay-as-you-go (debiting your wallet); if you have no credits, Vex hands the conversation off to a human instead of answering. Top up your balance or upgrade to a paid plan to keep AI answering.

Starter

A foundational plan for small teams getting started with customer support automation.

Everything in Basic, with higher limits
More team members and widgets
Additional features unlocked

Growth

Recommended

The most popular plan, designed for growing businesses that need the full power of Yaplet's automation and communication tools.

Everything in Starter, with increased limits
Advanced features and integrations
Priority support

Enterprise

For large organizations that need unlimited access and custom solutions.

Unlimited team members
Unlimited widgets
Unlimited knowledge bases
Unlimited VEX Bots
Custom AI Answer pricing — pay-as-you-go at negotiated rates
Unlimited contacts
Unlimited newsletter workflows
Unlimited KB articles
Full time management access

Enterprise pricing is custom. Contact our sales team to discuss your needs — just open the chat widget on our website.

Billing Cycles

You can choose between two billing intervals:

Interval	Billing	Savings
Monthly	Charged every month	—
Annual	Charged once per year	20% off vs. monthly

You can switch between monthly and annual billing at any time. Changes are prorated — you'll receive credit for unused time or be charged the difference.

Usage-Based Pricing

On top of your plan's base price, two features are billed based on how much you use them:

AI Credits

Every AI interaction (chatbot answers, AI-assisted features) is paid from your prepaid credit balance. Pricing is based on AI token consumption, so the exact cost varies by the model used. A typical chatbot answer costs about $0.002 (~2 credits). Paid plans get a lower per-answer rate than the free plan's pay-as-you-go rate, so your credits go further.

Metric	Rate
AI Answers	~$0.002 per answer (~2 credits; priced on token consumption, varies by model)

A typical chatbot answer costs approximately $0.002 — about 2 credits. For most businesses, this adds up to just a few dollars per month. Credits never expire and are spent automatically as Vex answers.

Emails sent through Yaplet's newsletter and marketing features are billed per send.

Metric	Rate
Newsletter emails	$0.50 per 1,000 emails

Only newsletter and marketing emails are billed. Transactional emails, chat notifications, and other system emails are free.

Usage charges are normally settled on your renewal date, though large mid-cycle usage may trigger an earlier interim invoice. See the Billing & Payments docs for details.

Your free 14 days

Every paid plan starts with a free 14-day period — generous usage included, no charge during this time:

Resource	Free period includes
AI Credits	500 credits
Newsletter Emails	1,000 emails

If you go over these amounts before the 14 days are up, billing starts then. You can cancel any time during the free period at no cost.

Viewing Plan Features

On the billing page in your dashboard, you can click View Features on your current plan card to see a full breakdown of everything included in your plan — feature by feature.

You can also visit the Pricing page to compare all plans side by side before making a decision.