Managing Your Subscription

Starting a Subscription

Choose a plan

On the billing page, browse the available plans. Use the Monthly / Annual toggle to compare pricing — annual billing saves you 20%.

Set up a payment method

If you haven't added a payment method yet, you'll be prompted to enter your credit card details. This is handled securely through Stripe — Yaplet never sees or stores your card number.

Review and confirm

Before subscribing, you'll see a preview of your subscription that includes:

The plan price (monthly or annual)
Usage-based pricing rates (AI tokens and emails)
Trial information and limits

Click Start Free Trial to begin your 14-day trial, or Subscribe Now if you're past the trial period.

Your 14-day free trial includes 5 million AI tokens and 1,000 newsletter emails. You won't be charged unless you exceed these limits or the trial ends.

Understanding Your Subscription Status

Your current subscription status is displayed as a badge on your plan card:

Status	Meaning
`Active`	Your subscription is active and in good standing
`Trialing`	You're in your free trial period
`Past Due`	A payment failed — action required
`Incomplete`	Payment needs additional verification (e.g., 3D Secure)
`Cancelled`	Your subscription has been cancelled

If your status shows Past Due or Incomplete, click the action button on the billing page to resolve the payment issue. Your access may be limited until the payment is completed.

Upgrading Your Plan

When you upgrade to a higher-tier plan:

Go to Settings → Billing and select the plan you want
Review the subscription change preview, which shows:
- Your current plan vs. the new plan
- The prorated charge for the remainder of your current billing cycle
- What your next invoice will look like
Confirm the upgrade

Upgrades take effect immediately. You'll be charged a prorated amount for the remaining days in your current billing cycle.

Downgrading Your Plan

When you switch to a lower-tier plan:

Select the plan you want to downgrade to
Review the preview — you'll see any credits applied for the unused portion of your current plan
Confirm the change

If Your Downgrade Is Blocked

If your current usage exceeds the limits of the target plan, the downgrade will be blocked. You'll see a summary showing:

Which limits you're exceeding (e.g., too many team members, widgets, or chatbots)
Your current count vs. the allowed count on the new plan
Suggestions for what to reduce before downgrading

You must reduce your usage to fit within the new plan's limits before you can downgrade. For example, if the new plan allows 3 team members and you have 5, you'll need to remove 2 team members first.

Cancelling Your Subscription

On the billing page, click Cancel Subscription.

Review what happens

The cancellation modal explains:

Your subscription stays active until the end of the current billing period
Usage-based charges (AI tokens, emails) continue until the plan expires
Access to paid features is removed after the cancellation date

Avoid unexpected charges

To stop all usage-based billing before cancellation takes effect:

Turn off all VEX chatbots
Pause or stop all newsletter campaigns
Disable all newsletter workflows

Confirm cancellation

Click Yes, cancel subscription to proceed. Your subscription will show a scheduled cancellation date.

Cancellation doesn't happen instantly — you keep access to your paid features until the end of your current billing period. The exact date is shown on your billing page.

Reactivating Your Subscription

If you've cancelled but your subscription hasn't expired yet, you can reactivate it at any time:

On the billing page, you'll see a notice showing your scheduled cancellation date
Click Reactivate Subscription
Confirm the reactivation

Your subscription will be restored immediately with all features intact. No new charges — you'll continue on your existing billing cycle.

Switching Billing Cycles

You can switch between monthly and annual billing at any time:

Monthly → Annual: You'll be credited for the unused portion of your monthly plan and charged the annual rate
Annual → Monthly: A credit is applied for the unused portion of your annual plan, and monthly billing starts

All changes are prorated automatically.