Products & Features

Overview

Yaplet combines multiple communication and support tools into a single platform. Each product can be used independently or combined for a unified customer experience. The sections below follow the dashboard's left-hand menu groups, in menu order, starting just after Home (which is only your overview screen): Communications · Brand · Marketing · Audience · Team · Settings.

Some products are part of every account; others are paid modules you switch on when you need them. Where a product is a module, its monthly price is given.

Communications

Inbox

A shared team inbox. Assign conversations to agents, add internal notes, track visitor info, and see who's online — all in real time. It splits into My inbox, All, Unassigned and Calls.

Tickets

Boards for work that outlives a single chat. Every board is listed in the sidebar on its own row and opens with three tabs — Tickets, Forms and Settings. Part of the Feedback boards & bug tracker module ($15/month).

Forms

Multi-step intake forms with text fields, dropdowns, ratings, file uploads and conditional logic. A form's job is to file a ticket, so forms live on the board they file onto. Not sold separately — they come with Feedback boards & bug tracker.

Brand

Brand is the group that is new. A brand is one public identity — its name, its language, its public web address, its content and its AI — and this group holds every screen that belongs to it. Every account is created with one brand, and the group shows one brand at a time.

Chat widget

The designer for the chat panel on your website, with five tabs: Appearance, Home, Messages, Features and Install. A brand has at most one chat widget.

Knowledge Base

Self-service articles with categories and search, reached at Brand → Knowledge. A brand may hold several knowledge bases and every one of them feeds the AI, but exactly one is served at the brand's public web address at a time.

Documentation

Structured documentation for your product — nested categories, markdown pages, public reader view. Also reached at Brand → Knowledge, and it follows the same one-at-a-time rule for the public address. A $19/month module.

Products

The brand's product catalogue, filled from a product feed. It is what the AI recommends from when a visitor asks what to buy.

Vex AI

The brand's AI agent — one per brand — answering from the brand's knowledge. Four tabs: Personality, Starters, Suggestions and Reports. The product says AI agent where it used to say chatbot; "chatbot" now means only the rule-based chat workflows below.

Voice AI

Phone agents belonging to the brand, answering callers from the same knowledge that answers in chat. A $19/month module.

Chat workflows

Scripted conversations: send a message, ask a question, branch on the answer, call a webhook, hand over to a person. They belong to the brand and run in chat, on Facebook and Instagram, and — where their steps allow it — on phone calls. Sold as the Custom chatbots module ($15/month); running them on Facebook and Instagram also needs the Facebook & Instagram Messenger module ($10/month).

Brand settings

Everything about the identity itself, in five tabs: General, Public address, Social, Advanced and Danger zone. The brand's icon and logo live here too.

"Workflow" means two different things. A chat workflow is the scripted conversation described above. The newsletter feature that used to be called Workflows is now called Email automations and lives under Marketing → Newsletter.

Marketing

Newsletter

Build email campaigns with a drag-and-drop editor. Manage subscriber lists, create segments and track performance. Email automations are sold separately, as the Newsletter workflows module ($12/month).

Engagement

Reach visitors before they ask. Banners, proactive chat messages, News & Releases posts and surveys are the Marketing automation module ($19/month); interactive product tours are the Product tours module ($15/month). This is the feature previously called Outreach — the name changed, the web addresses did not.

AI Social Posting

Draft social posts from your brand's own content, approve them in a review queue, and let Autopilot keep a steady stream going. A $15/month module.

Affiliate Management

Run your own affiliate program. Onboard partners, hand out coupon codes, track every referred sale, and automate commissions and payouts via PayPal, Stripe or bank transfer. A $19/month module.

Audience

Visitors

Everyone who has been on your site: who they are, what they looked at, and what they have said to you before.

Session Replays

Watch a recording of what a visitor actually did on your pages, instead of guessing from a description. A $12/month module.

User Journeys

The paths people take through your site, aggregated — where they come in, where they go next, where they leave. A $10/month module.

Security

Abuse and spam handling for your chat. One page with four pill tabs — Overview, Visitors, Blocked and Policy. This one is not sold as a module: it comes with a paid bundle plan.

Team

Shifts

Track agent shifts and working hours: All Shifts, My Shifts, Shift Types and Reports. This is the feature previously called Time Management; the web addresses are unchanged. Sold as the Shift management module ($10/month).

Reports

Website analytics, live-chat performance and AI usage in one place. A $10/month module.

Settings

Organization settings

Team members and their permissions, integrations, sending domains and email, message templates, phone numbers, API keys, AI models, and your organization-wide preferences.

Subscription & Billing

Manage your plan and modules, view usage, add payment methods, and review billing history. Yaplet uses Stripe for secure payments.

Wherever you write something in Yaplet — a help article, a documentation page, an intake form, an email — you are using one of the built-in editors and builders.

The Widget

The Yaplet widget is the lightweight chat panel embedded on your website, and it is now one page of a brand rather than a product of its own. Visitors can start conversations, get AI answers, browse help articles, view announcements, vote on your roadmap and submit forms, all without leaving your site.

What changed: the widget no longer owns the public web address or the language — those belong to the brand, at Brand settings → Public address and Brand settings → General. And because the content belongs to the brand as well, deleting the widget takes the chat bubble off your pages but leaves your public knowledge base, documentation and AI running. What it does not leave is the widget's own history: the conversations and their messages, the chat events, the visitors behind them, the session replays and the banner campaigns that ran in that widget all go with it.

Learn how to install and customize the widget in the Widget documentation.