Products & Features

Overview

Yaplet combines multiple communication and support tools into a single platform. Each product can be used independently or combined for a unified customer experience. Below is a summary of what's available, organized by area.

Communication

Inbox

A shared team inbox for managing live chat conversations. Assign chats to agents, add internal notes, track visitor info, and see who's online — all in real time.

Tickets

A support ticket system with customizable boards, statuses, priorities, and assignees. Manage long-running issues that go beyond a single chat session.

AI & Automation

Vex (AI Chatbot)

Your AI-powered assistant that handles customer questions 24/7. Train it on your content, set custom instructions, configure fallback behavior, and let it hand off to human agents when needed.

Custom Workflows

Visual automation builder for creating multi-step flows. Trigger workflows from conversations, forms, or events — route leads, send follow-ups, or update data automatically.

Content & Marketing

Newsletter

Build email campaigns with a drag-and-drop editor. Manage subscriber lists, create segments, set up automated email workflows, and track performance.

Outreach

Engage visitors with targeted announcements, banners, surveys, and interactive product tours — all delivered through the widget or public pages.

Affiliates

Run a partner and referral program. Track affiliate sign-ups, manage commissions, and let partners promote your product with unique referral links.

Help Center

Knowledge Base

Create a self-service help center with categories, articles, and search. Accessible inside the widget and as a standalone public page. Also powers the AI chatbot's knowledge.

Documentation

Build structured documentation portals for your product — with nested categories, markdown content, and a public-facing reader view.

Administration

Settings

Configure integrations, manage team members and roles, set up API keys, customize notifications, and control organization-level preferences.

Time Management

Track agent shifts and working hours. Manage schedules, see who's currently on shift, and analyze time logs for your support team.

Subscription & Billing

Manage your plan, view usage, add payment methods, and review billing history. Yaplet uses Stripe for secure payments.

Tools & Editors

Editors & Builders

Built-in editors for creating content across the platform — including an HTML article editor, markdown editor, form builder, and drag-and-drop email builder.

Forms

Create multi-step forms with text fields, dropdowns, ratings, file uploads, and conditional logic. Use them in chats, surveys, or as standalone data collection tools.

The Widget

All of these products come together in the Yaplet widget — a lightweight chat panel embedded on your website. Visitors can start conversations, get AI answers, browse help articles, view announcements, and submit forms, all without leaving your site.

Learn how to install and customize the widget in the Widget documentation.