Documentation

Organization settings

Integrations, email infrastructure, phone numbers, API access, billing and privacy — everything that is configured once for the whole organization.

Where to find it

In the left menu the group is called Settings, and the entry inside it is Organization settings. Expanding it lists, in this order:

Meta integration · Discord integration · Emailing · Message templates · Phone numbers · API · Language · Billing · AI Models · Audit Log · DPA · Data Export · Delete account

Opening the group at all needs the Settings permission, and each entry then has its own switch. Language, Billing, DPA, Data Export and Delete account are for the organization owner only. Phone numbers is the odd one out: it is gated by the Voice feature permission rather than by Settings, because a phone number is a voice product the organization buys.
There is no longer a Boards entry here. Ticket boards live in the left menu under Communications → Tickets — one row per board, created with ＋ New board at the bottom of that list, and each board is configured on its own Settings tab. See the Tickets documentation.

Integrations & communication

Meta Integration

Connect your Facebook and Instagram pages, assign each one to a brand, and handle Messenger and Instagram messages from your Yaplet inbox.

Discord Integration

Connect a Discord server to receive real-time notifications for new chats, visitor messages, and tickets in a Discord channel.

Emailing

Configure yaplet.io quick-start emails or connect your own domain for branded sending and newsletter campaigns.

Email Forwarding

Part of Emailing — forward incoming emails to your Yaplet inbox so your team can handle email conversations alongside live chat.

Message Templates

Create reusable message snippets to speed up responses and keep your own replies consistent.

Phone & developer access

Phone numbers

Buy, nickname, assign and release phone numbers. A number is bought by the organization and rings exactly one voice agent, which is why it is configured here rather than on the agent.

API

Manage your API key for programmatic access to Yaplet and integration with external services.

Billing & AI

Billing

Manage your subscription plan, view invoices, and track AI credit usage and costs.

AI Models

Choose which AI models your organization uses, compare provider pricing, and understand how AI credit usage is tracked and billed.

Compliance & privacy

GDPR & Data Privacy

Audit logging, data export, visitor data erasure and DPA signing, plus how long Yaplet keeps each kind of record.