Getting Started

Install the app

The Yaplet app is for your support team — the people replying to chats — not for your customers. Customers talk to you through the chat widget on your website; there's nothing for them to install.

iPhone

Download Yaplet from the App Store.

Android

Download Yaplet from the Google Play Store.

The iPhone app needs iOS 16.4 or newer, so the iPhone 6s, iPhone 7 and the first iPhone SE cannot install it.

The app uses the same account and the same organization as the web dashboard — there's nothing separate to set up.

Enter your email and password, or tap Continue with Google.
Tap Forgot password? to have a reset link sent to your email. Type your email in the field first.
New to Yaplet? Tap Create an account to sign up inside the app — see below.

The forgot-password confirmation always reads "If that email has an account, a reset link is on its way." — whether or not an account actually exists for that email. That's deliberate, so the message can't be used to check which addresses have accounts.

Create an account

Create an account on the sign-in screen opens Create your account (Free to start. No credit card needed.) right inside the app:

Tap Continue with Google, or enter your Email, a Workspace name (up to 120 characters) and a Password (at least 8 characters), then tap Create account.
Pass the short robot check.
On Check your inbox, enter the 6-digit code we emailed you and tap Verify and continue. Resend code works after a 60-second wait, and Use a different email takes you back.

If you signed up with Google, the app first asks you to Name your workspace; tap Create workspace when you're done.

A short setup follows: Let's create your first AI agent (enter your website and pick a starting preset — or tap I don't have a website yet — set up by chatting to continue in the Yaplet tab), Where will you use your AI agent? and One last question about how you heard of us. While your free start is running, the setup ends with a sheet, Your first 14 days are free: no card is needed, and the free plan stays afterwards. Tap Try my AI agent to try your AI.

Allow notifications

Right after you sign in for the first time, the app asks for permission to send notifications. If you allow it, this phone is registered against your profile so new messages can reach it. If you decline, you can still use the app — you just won't get pushes on this device.

You only receive notifications while your status is Online, set from Profile & Settings. Go Offline and nothing pushes, even on a phone with notifications allowed. The organization's owners are the one exception: when nobody is on duty, they are notified anyway.

See Notifications for the full rules on who gets notified for a given conversation.

Keeping the app up to date

You'll see one of three prompts, depending on the size of the update:

Prompt	What it means	What to do
Update ready	A small update has already downloaded in the background.	Tap Restart now — it applies in seconds, no store visit needed. Later postpones it.
New version available	A real new version is published in the App Store or Play Store. On Android this can appear as Google Play's own update sheet instead of this prompt.	Tap Update now to open the store, or Later to postpone.
Update required	Your installed version is older than the oldest one Yaplet's servers still support. This screen can't be dismissed.	Tap Update now to open the store, or I already updated — check again once you have.

Small fixes ship straight to your phone without a store visit — that's the Update ready prompt. Bigger changes need a real new build from the App Store or Play Store, which is what the other two prompts are for.

What the app covers

Five tabs, in this order — the app opens on Overview:

Overview — a live snapshot of your workspace: who is waiting for a teammate, your main numbers, your AI, who is on your website, and your recent conversations.
Inbox — your conversations. See Inbox.
Yaplet — the Yaplet assistant from the dashboard, on your phone.
Tickets — your ticket boards, one board at a time.
Profile — your availability, shift clock, appearance, and workspace. It's a smaller version of the dashboard's User Settings.

You only see the tabs your permissions allow: Overview, Yaplet and Tickets can be hidden, while Inbox and Profile are always there.

The app covers replying to conversations, keeping an eye on your numbers and visitors, and working tickets. A few things you'd normally reach for in the dashboard aren't here:

Dashboard feature	On the phone
Sending a transcript to the visitor	Not available
Editing visitor details	Read-only — you can view and copy fields, not change them
Full reports	Not available — Overview shows the main numbers
Settings (widgets, brands, billing, security, and the rest)	Not available

For any of these, use the Dashboard Overview on the web.