Documentation

Getting Started

Install the Yaplet app on your iPhone or Android phone, sign in with your existing account, turn on notifications, and keep the app up to date.

Install the app

The Yaplet app is for your support team — the people replying to chats — not for your customers. Customers talk to you through the chat widget on your website; there's nothing for them to install.

iPhone

Download Yaplet from the App Store.

Android

Download Yaplet from the Google Play Store.

Sign in

The app uses the same account and the same organization as the web dashboard — there's nothing separate to set up.

  • Enter your email and password, or tap Continue with Google.
  • Tap Forgot password? to have reset instructions sent to your email.
  • There's no sign-up screen inside the app. Tapping Create an account opens yaplet.com/register in your phone's browser instead.
The forgot-password confirmation always reads "If an account exists for that address, password reset instructions are on their way" — whether or not an account actually exists for that email. That's deliberate, so the message can't be used to check which addresses have accounts.

Allow notifications

Right after you sign in for the first time, the app asks for permission to send notifications. If you allow it, this phone is registered against your profile so new messages can reach it. If you decline, you can still use the app — you just won't get pushes on this device.

You only receive notifications while your status is Online, set from Profile & Settings. Go Offline and nothing pushes, even on a phone with notifications allowed.

See Notifications for the full rules on who gets notified for a given conversation.

Keeping the app up to date

You'll see one of three prompts, depending on the size of the update:

PromptWhat it meansWhat to do
Update readyA small update has already downloaded in the background.Tap Restart now — it applies in seconds, no store visit needed. Later postpones it.
New version availableA real new version is published in the App Store or Play Store. On Android this can appear as Google Play's own update sheet instead of this prompt.Tap Update now to open the store, or Later to postpone.
Update requiredYour installed version is older than the oldest one Yaplet's servers still support. This screen can't be dismissed.Tap Update now to open the store, or I already updated — check again once you have.

Small fixes ship straight to your phone without a store visit — that's the Update ready prompt. Bigger changes need a real new build from the App Store or Play Store, which is what the other two prompts are for.

What the app covers

Three tabs, in this order:

  • Inbox — your conversations. See Inbox.
  • Visitors — who's on your website right now.
  • Profile — your availability, appearance, and organization. It's a smaller version of the dashboard's User Settings.

The app covers replying to conversations and browsing visitors. A few things you'd normally reach for in the dashboard aren't here:

Dashboard featureOn the phone
Closing or resolving a conversationNot available
Sending a transcript to the visitorNot available
Editing visitor detailsRead-only — you can view and copy fields, not change them
TicketsNot available
ReportsNot available
Settings (widgets, brands, billing, security, and the rest)Not available

For any of these, use the Dashboard Overview on the web.