There is no scheduler
Yaplet voice agents have no opening-hours panel. Nothing switches an agent off at 6pm and back on at 9am, and there is no per-number timetable. If you were looking for that screen, it does not exist.
What you have instead are three approaches, and one important fact that decides which of them actually work.
The important fact: the agent cannot tell the time
Yaplet does not give the voice agent a clock. It has no current time, no date, and no tool that reads your opening hours. Its own instructions file "what time is it" under small talk — something to answer casually rather than look up.
The consequence matters, so it is worth stating plainly: an agent cannot behave differently depending on whether the caller has rung inside or outside your hours, because it does not know which it is. Any prompt that says "if a caller reaches us outside those hours, tell them we are closed" is asking it to make a judgement it has no information for.
So plan around telling callers your hours, not around the agent reacting to them.
Option 1 — publish your hours as an article
This is the strongest option and the one to reach for first. Put your opening hours in an article on Brand → Knowledge and publish it. Publishing indexes it immediately, and from the next call onwards the agent finds it whenever somebody asks "when are you open?" and reads it out naturally.
Write it the way you would say it, including the timezone, and keep it in one place so there is nothing for the agent to choose between:
Our opening hours are Monday to Friday, 9am to 6pm Central European Time.
We are closed at weekends and on public holidays.
Outside those hours, email [email protected] and we reply the next working day.Option 2 — put your hours in the agent's prompt
Add the same information to the Prompt field on the agent's General tab. This guarantees the agent can state your hours even if the lookup finds nothing, and it lets you set the tone for what to offer instead.
Our business hours are Monday to Friday, 9am to 6pm Central European Time.
Always state the timezone when you mention our hours.
If someone needs a person, offer to take a message or point them at [email protected].
Never promise that a human will call back today.Note what this prompt does not do: it never says "if it is after hours". It gives the agent facts to state, which is something it can genuinely do.
Option 3 — pause the agent by hand
If you want the phone not to be answered at all — a holiday, a planned outage, or while you rewrite the prompt — pause the agent:
- Open Brand → Voice.
- Find the agent's card and open its ⋯ menu.
- Choose Pause. The card shows a Paused badge, and the same menu now offers Resume.
A paused agent does not pick up, even if a number is still pointed at it. Its configuration is untouched.
Pausing is a manual action, not a schedule. There is no way to have it pause every weekend automatically — you would be doing it by hand each Friday. For most businesses, Option 1 plus Option 2 is the better answer: the phone is always answered, and callers are told the hours and what to do next.
What pausing does not stop
Pausing stops calls being answered, so it stops per-minute charges. It does not stop the number's monthly rental. Neither does deleting the agent — that un-assigns its numbers but leaves them in your account, still billing. Only releasing a number at Settings → Organization settings → Phone numbers ends the monthly charge, and only the organisation owner can do it.
Different numbers, different behaviour
Each phone number rings exactly one agent, and each agent has its own prompt, voice and language. So a daytime sales line and a round-the-clock emergency line are simply two agents with two numbers and two different prompts, sharing nothing but the brand's knowledge.
You can pause one and leave the other running, which is the closest thing to per-line scheduling that exists today.
What to read next
To understand exactly what the agent can look up on a call, read What your voice agent knows, and where that knowledge comes from. To stop one particular person calling you at any hour, read Block unwanted callers.