Connect an email inbox

How email works in Yaplet

Every email sent to a Yaplet-connected address creates a new conversation in your inbox. Agents reply from within Yaplet, and their replies go out as email to the original sender. Threading is automatic — the visitor's next reply comes back to the same conversation thread.

You have two address options:

• yaplet.io address — ready immediately, no DNS setup required. Emails arrive as [email protected]. Good for testing or internal use.
• Custom domain address — emails arrive and are sent from your own domain (e.g. [email protected]). Requires DNS verification but looks fully branded.

Option 1 — Create a yaplet.io email address

1. Go to Settings → Emailing. The Yaplet.io Emails tab is open by default.
2. Click Add email.
3. Enter a prefix — for example, support-mycompany creates [email protected].
4. Select the widget where emails from this address should appear.
5. Click Add.

That's it. Share the new address with customers or use it as the forwarding target if you want to route an existing address (see below).

Option 2 — Use your own domain

To send and receive from [email protected], you need to verify your domain first.

1. Go to Settings → Emailing → Domains.
2. Click Add Domain and enter your domain name.
3. Enable Warmup (recommended for new domains — gradually builds sending reputation).
4. Add the DNS records shown in your dashboard to your domain registrar: DKIM (3 CNAME records), DMARC (TXT), MX, SPF, and MAIL FROM records.
5. Click Verify DNS once records have propagated (usually within 1–2 hours, up to 48 hours).
6. Once verified, click Add email on the domain to create [email protected] and link it to a widget.

Option 3 — Forward an existing address

If customers already email [email protected], you can keep that address and route it through Yaplet without anyone noticing the change:

1. Create a yaplet.io catch address (Step 1 above).
2. Verify your custom domain and create a branded sender address (Step 2).
3. In your email provider (Gmail, Outlook, Zoho, cPanel, etc.), set up automatic forwarding from [email protected] to your yaplet.io catch address.

Incoming emails forwarded by the provider reach Yaplet, and agents reply from [email protected] via the verified custom domain. Visitors see no difference.

Email threading and the Email badge

Every outgoing email includes a unique reply-to address so incoming replies automatically route back to the same conversation. Conversations started from email show an Email badge in the inbox header. Related emails from the same visitor address are accessible via the sidebar.

What's next

Ready to connect social channels? See Connect Instagram DMs or Connect Facebook Messenger.