Someone on your team can see too much, or not enough, and you need to fix it. Yaplet answers that in two layers: two built-in roles that skip the switches entirely, and a set of individual switches for everybody else.
Open the permission editor
There is no Organization entry in the left menu, so it is easy to hunt for one and not find it. Click your avatar at the bottom-left of the dashboard and choose Manage team. Then click a member's row to expand it — their Permissions switches are the first thing inside.
That menu entry only appears for people who hold the Organization permission. If you cannot see it, ask whoever set up the account.
The two built-in roles
Owner
The owner is the person who created the organisation. There is exactly one. The owner has every right in the account, cannot be disabled, and cannot be removed — not even by an administrator.
Admin
An administrator skips the permission switches completely. Their row reads "Full access — owners and admins bypass permissions" instead of a list, and they see every brand's conversations in the inbox without being granted a single brand.
One deliberate exception: only the owner bypasses board access. An administrator still only sees the ticket boards they have been given. It is the one place where "admin" is not the same as "everything".
The role is printed on each member's row, but there is no control on the page for changing it. If you need another administrator, contact support from Settings → Contact Support.
Everyone else gets switches
Every other member starts from nothing and gets exactly what you switch on. Each switch carries a one-line description of what it opens, so you do not have to guess. Above the list a counter tells you how many of the available switches you have turned on.
Turn a switch off and the matching screens disappear from that person's menu the next time their dashboard loads.
Parents and children
Some rights sit inside another one. Tickets has Board management and Forms beneath it; Newsletter has Campaigns and Email automations. A child cannot be ticked until its parent is on, and turning the parent off clears every child under it in one go.
There is no longer an "Automation" group. Vex AI, Chat workflows and Voice & calls are three independent switches now, so turning one off leaves the other two exactly as they were.
Ready-made presets
Rather than ticking twenty switches by hand, use Apply Preset. Three presets are built in:
- Chat Agent — Audience, Inbox and its AI helpers, Settings, Message Templates and Time Management.
- Newsletter Agent — Newsletter, Campaigns and Email automations.
- Tickets Agent — Inbox, Settings, Message Templates, Time Management and Tickets.
A preset replaces the current selection rather than adding to it, so apply it first and adjust afterwards. You can also save your own with Create Preset, and it becomes available for every member of your organisation.
Your organisation's own rights are the ceiling
Nobody can be granted something the organisation itself does not have. The editor simply does not list those switches — if your account has no Documentation module, there is no Documentation switch to turn on for anyone. Buying the matching module is what makes the switch appear.
A brand-new organisation is created with fourteen rights: Audience, Brands & chat widgets, Copilot, Inbox, Knowledgebase, Newsletter, Campaigns, Organization, Overview, Settings, Domain, Email, Message Templates and Vex AI.
Pause or remove someone
At the bottom of an expanded member you get three buttons: Save, Disable and Remove.
- Disable keeps the account in your organisation but stops the person signing in. Use it for leave or a notice period.
- Remove takes them out of the organisation and deletes their access rows with them — permissions, brands, boards and shift types. Re-adding the same person later starts from nothing.
Neither works on the owner, and neither works on yourself.
What's next
To scope someone to particular brands, boards or shift types, see Restrict what a teammate can access. For a switch-by-switch list of what each right opens, see What each permission unlocks.