How can we help?

Sign up, set up your workspace, invite teammates, and send your first message — everything you do in the first hour with Yaplet.

Add Yaplet to your website, Shopify or WooCommerce store, WordPress site, Webflow project, or mobile app. Generic JavaScript snippet, platform-specific plugins, and iOS / Android SDKs.

Reply to customers from a single unified inbox — across live chat, email, Instagram, and Messenger. Assignments, notes, ratings, saved replies, AI assist, and the mobile app for agents.

Build chatbots that handle conversations for you — Vex (AI-powered, learns from your knowledge base) and custom workflows (visual node-based bots with buttons, branches, and forms).

Buy phone numbers and let an AI voice agent answer calls — in 17 languages, 30 voices. Recordings, transcripts, business hours, caller blocking, and per-minute billing through Yaplet credits.

Write articles your customers and Vex AI can read — the knowledge base (rich-text help articles) and documentation (long-form developer docs with markdown).

Reach visitors proactively — in-app banners, proactive chat messages, product tours, surveys and NPS, and changelog-style news posts. All driven by behaviour triggers and A/B variants.

Send email campaigns to your subscribers — drag-and-drop editor, segments, custom fields, verified sender domains with SPF/DKIM, double opt-in, and automated email workflows.

Collect input from visitors — standalone forms, in-chat forms, one-click bug reports with screenshots and session replay, feature request boards, and a public roadmap.

Run a partner program with unlimited affiliates — unique coupon codes, per-partner commission rates, customer tracking, per-partner dashboards, and one-click payout reconciliation.

Manage agents and permissions, track agent shifts and working hours for payroll, and lock down access with the visitor blocklist, audit log, and GDPR tools.

Manage your subscription, switch plans, top up Yaplet credits for AI and voice usage, handle phone number fees and invoices, and cancel or downgrade.