Documentation

Billing

Manage your subscription, view invoices, and track AI usage from your billing settings page.

Only the organization owner can access the billing page.

Page Layout

The billing page is organized into three tabs at the top — Overview, Plans, and History. The active tab is reflected in the URL (?tab=plans, ?tab=history), so you can bookmark or share a direct link to any tab.

Overview Tab

The default view, focused on your current subscription, account balance, and AI usage.

Current Subscription

Your active subscription card shows:

  • Your current plan name and status badge
  • Billing period start and end dates
  • Projected next billing amount
  • Quick actions to manage, upgrade, or cancel your subscription
If a payment fails after its grace period, your subscription is suspended and your organization drops to the free Basic tier — a banner announcing this appears here. Your data is kept, and paying the open invoice restores your plan. See Billing & Payments for the full process.

Click View all features to open a categorized breakdown of everything included in your current plan.

Account Balance

The balance card shows your current prepaid credit balance and lets you add funds:

  • Current balance — Your prepaid credits, spent automatically on AI (Vex) usage. Credits never expire.
  • Top up — Click to add funds via Stripe (credit card, Apple Pay, or Google Pay)
  • Recent top-ups — Your three most recent top-up transactions with status indicators

Your credits are spent automatically as you use AI (Vex) — they are a prepaid balance, not an invoice credit. On the free plan you get 100 free AI answers per organization each month; after that, if you have credits Vex keeps answering pay-as-you-go (about $0.002 per answer, varying by model), and if you have no credits Vex hands off to a human instead of answering. Paid plans have no free answer allotment — every answer is billed pay-as-you-go from the first answer, but at a lower per-answer rate. The minimum top-up is $5 (2,000 HUF) and the maximum is $10,000 (4,000,000 HUF), and you'll get a low-balance email and in-app alert when your credits run low.

You can also top up your balance directly from the user dropdown menu at the bottom of the sidebar — click the Top up button next to your balance.

Upgrade Suggestion

If a higher plan tier is available, a promo card highlights what you'd unlock by upgrading — extra features, higher limits, and more. Clicking See plans jumps you straight to the Plans tab.

AI Credit Usage

The AI usage by model table gives a detailed breakdown of your AI credit consumption by model, with costs in your organization's currency. Use the date range picker to filter usage for any period up to 93 days. The same table is also available on the AI & usage tab of the Reports page.

Plans Tab

The Plans tab — opened directly or via the Upgrade Suggestion card — lets you compare and switch plans:

  • Monthly / Annual toggle — switch pricing intervals (annual saves 20%)
  • Plan cards — each tier shows its top features with an option to expand the full list
  • Talk to sales — a contact band below the cards opens the Yaplet chat widget for custom Enterprise needs (higher seat counts, custom SLAs, dedicated support)

From here you can upgrade, downgrade, or start a new subscription. Changes are previewed before you confirm.

History Tab

A searchable table of all your past invoices, including transaction IDs, amounts, dates, and downloadable PDF links.

Learn More

For more detail on billing, plans, and subscription management, see the dedicated articles below:

Plans & Pricing

Compare available plans, see included features, and understand pricing tiers.

Managing Your Subscription

Subscribe, upgrade, downgrade, cancel, or reactivate your subscription.

Billing & Payments

Understand invoices, usage charges, payment methods, and how to resolve payment issues.