Billing

Page Layout

The billing page is organized into three tabs at the top — Overview, Plans, and History. The active tab is reflected in the URL (?tab=plans, ?tab=history), so you can bookmark or share a direct link to any tab.

Overview Tab

The default view, focused on your current subscription, account balance, and AI usage.

Current Subscription

Your active subscription card shows:

• Your current plan name and status badge
• Billing period start and end dates
• Projected next billing amount
• Quick actions to manage, upgrade, or cancel your subscription

Click View all features to open a categorized breakdown of everything included in your current plan.

Account Balance

The balance card shows your current prepaid credit balance and lets you add funds:

• Current balance — Your prepaid credits, spent automatically on AI (Vex) usage. Credits never expire.
• Top up — Click to add funds via Stripe (credit card, Apple Pay, or Google Pay)
• Recent top-ups — Your three most recent top-up transactions with status indicators

Your credits are spent automatically as you use AI (Vex) — they are a prepaid balance, not an invoice credit. On the free plan you get 100 free AI answers per organization each month; after that, if you have credits Vex keeps answering pay-as-you-go (about $0.002 per answer, varying by model), and if you have no credits Vex hands off to a human instead of answering. Paid plans have no free answer allotment — every answer is billed pay-as-you-go from the first answer, but at a lower per-answer rate. The minimum top-up is $5 (2,000 HUF) and the maximum is $10,000 (4,000,000 HUF), and you'll get a low-balance email and in-app alert when your credits run low.

Free AI setup runs

Organizations without a paid subscription get three lifetime uses of the AI setup action — the "read my website and fill this in for me" button. Any of five places spends one: the first-login wizard, the ＋ New brand dialog, the chat widget designer's Redesign with AI, Brand settings' Fill from website, and Smart import on the Knowledge page. A preview that saves nothing still costs a run, because the AI still had to read the site. On a paid plan these runs are unlimited and metered like any other AI usage.

Upgrade Suggestion

If a higher plan tier is available, a promo card highlights what you'd unlock by upgrading — extra features, higher limits, and more. Clicking See plans jumps you straight to the Plans tab.

AI Credit Usage

The AI usage by model table gives a detailed breakdown of your AI credit consumption by model, with costs in your organization's currency. Use the date range picker to filter usage for any period up to 93 days. The same table is also available on the AI & usage tab of the Reports page.

What Counts Against Your Plan

This is the most common reason a customer lands on this page: your plan's brand count is the limit on brands — and with them their chat widgets and AI (Vex) agents; knowledge bases and documentation are a fixed per-brand allowance on top. On the free plan that number is 1, so a free organization gets one brand, one chat widget, one AI (Vex) agent and one knowledge base. Documentation is not part of the free plan at all — it is a separate paid module at $19/month, so there the brand count is not what stops you, the module is.

• Creating a brand checks every one of those limits before it writes anything, so the ＋ New brand dialog greys out what isn't available instead of failing on the last click.
• Organizations that are already over a cap are grandfathered — nothing is deleted, they simply cannot create more of that thing until they upgrade.
• A self-service downgrade is refused while you hold more than the target plan allows. The error names exactly what to reduce first, with the current and allowed count for each — team members, widgets, brands, AI chatbots and newsletter contacts. (Knowledge bases and documentation are a per-brand allowance and email automations a fixed per-account ceiling, so they never block a plan change.)
• A forced downgrade after a failed payment deletes nothing on its own. It stops what would otherwise keep running — queued newsletter campaigns and pending automation runs — then emails the owners a 24-hour warning naming exactly what is over the limit, and alerts Yaplet support at the same time. If nothing is reduced, support prunes the account by hand after reviewing it, keeping the oldest of each and never touching brands: that manual step removes excess team members (owners are exempt), chat widgets, Vex bots and newsletter contacts — never knowledge bases, documentation or email automations, which are not plan limits. Deleting a chat widget also deletes that widget's conversations, messages, visitors and session replays.

Plans Tab

The Plans tab — opened directly or via the Upgrade Suggestion card — lets you compare and switch plans:

• Monthly / Annual toggle — switch pricing intervals (annual saves 20%)
• Plan cards — each tier shows its top features with an option to expand the full list
• Talk to us — the Enterprise panel below the add-ons (assisted onboarding, a named contact with priority support, limits beyond the self-serve ceilings, lower usage rates, custom terms) opens a Yaplet chat conversation, with an email link as the alternative

From here you can upgrade, downgrade, or start a new subscription. Changes are previewed before you confirm.

History Tab

A searchable table of all your past invoices, including transaction IDs, amounts, dates, and downloadable PDF links.

Learn More

For more detail on billing, plans, and subscription management, see the dedicated articles below: