GDPR & Data Privacy

Overview

Yaplet includes built-in tools to help you meet GDPR requirements and manage personal data responsibly. From your dashboard settings, you can track who did what, export data, erase visitor records, and formalize your data processing relationship with a signed DPA.

Most GDPR features are restricted to organization owners. The Audit Log requires the Settings.AuditLog permission.

Data Retention

Yaplet automatically cleans up old conversation data based on your subscription:

Subscription	Retention Period
Paid plans	5 years
Free plans	90 days

Old conversations and their associated media files are permanently removed daily. Each cleanup is logged in the Audit Log.

Features

Audit Log

Track important actions across your organization — user changes, subscription events, data exports, visitor erasures, and more.

Data Export

Download your visitors, conversations, and messages as CSV files for GDPR portability or internal backups.

Erase Visitor Data

Permanently delete a visitor and all their associated chats, messages, and media — the GDPR right to erasure.

Data Processing Agreement

Sign your Yaplet DPA with one click and download a PDF copy for your records.