Mobile App
The Yaplet app for iPhone and Android lets your team answer conversations away from the desk, with the same inbox, the same AI tools, and the same visitor information as the dashboard.
What the app is for
The Yaplet app is for your support team — the people who read and answer conversations — not for your customers. Customers talk to you through the chat widget on your website; there's nothing for them to install.
It signs in with your existing Yaplet account and organization, so there's nothing separate to set up. Install it from the App Store on iPhone or Google Play on Android — see Getting Started for the full sign-in and setup walkthrough.
The three tabs
| Tab | Shows | Badge |
|---|---|---|
| Inbox | Your conversations | Unassigned conversations waiting for a reply |
| Visitors | Who's on your website right now | Visitors online right now |
| Profile | Your availability, appearance, organization and sign-out | No badge |
Neither badge shows when its count is zero.
What you can do from your phone
- Read and reply to conversations from every channel — website chat, Facebook, Instagram, email, and phone calls you can listen back to.
- Take a conversation by replying to it — sending the first reply is what assigns it to you, there's no separate "assign to me" button.
- Write private notes that only your team can see.
- Attach pictures from your phone's photo library.
- Use the five AI tools — AI Reply, AI Summary, AI Rephrase, AI Grammar, and AI Context.
- Insert saved message templates, knowledge base articles, and documentation links.
- Start a form or a chatbot workflow inside the conversation.
- Translate your replies and the visitor's messages, in both directions.
- See who the visitor is and what they've done, in a read-only drawer.
- Hand a conversation to a colleague.
- Block a visitor who's abusing the chat.
See Conversations for how each of these works.
What stays in the dashboard
| Dashboard feature | On the phone |
|---|---|
| Closing, resolving, or sending a transcript for a conversation | Not available — see Chat Actions |
| Editing visitor details | Read-only — see Editing Visitor Information |
| Visitor memory (the AI's built-up profile of a visitor) | Not shown — see Visitor Memory |
| Acting on several conversations at once (multi-select, Leave all, Transfer all, Close all) | One conversation at a time |
| Searching inside a conversation | Not available |
| Tickets & boards, newsletter, brand & widget setup, reports, shifts, security, and the rest of Settings | None of it — the app is inbox and visitors only |
For all of that, see the Dashboard Overview. The app is deliberately focused on answering people, not on configuring the product.
Start here
Getting Started
Install the app, sign in with your existing account, turn on notifications, and keep it up to date.
Inbox
The conversation list: the three filters, what each row tells you, searching, and filtering by widget.