Cancelling your Yaplet subscription is immediate to request but not immediate in effect — your paid access continues until the end of the current billing period. You can reactivate at any time before that date.
How to cancel
- Go to Settings → Billing.
- Click Cancel subscription.
- Review the cancellation summary — it shows your last day of paid access.
- Click Yes, cancel subscription to confirm.
Your billing page will now show the scheduled cancellation date. No further charges are made to your card after the current period ends.
Before you cancel: stop usage-based billing
Subscription charges stop automatically at period end. AI (Vex) usage is paid from your prepaid credit wallet, so it's spent down automatically rather than added to an invoice. Other usage-based charges (voice minutes, newsletter emails) keep accruing until the plan actually expires, and once accrued usage crosses a set threshold (around half your monthly plan price) Yaplet may invoice and charge it mid-cycle, repeating as more usage accumulates. To avoid running up unexpected charges on your final invoice:
- Turn off all Vex AI chatbots
- Pause or stop all active newsletter campaigns and workflows
- Disable AI phone if you have active numbers (numbers are released with a prorated refund)
What stays free after cancellation
When the billing period ends, your workspace automatically moves to the Basic (free) plan. You keep:
- All your conversation history and data
- Your knowledge base articles
- 1 widget, 1 team member seat, 1 Vex bot
- Up to 100 AI answers per month, counted org-wide across all of your chatbots and widgets combined (not per widget)
Features not available on the Basic plan (newsletter, AI phone, product tours, outreach campaigns, etc.) are paused — not deleted. If you resubscribe, they come back.
What if a payment fails instead?
A failed payment is not the same as cancelling — if a charge fails, your workspace is eventually suspended down to the Basic (free) plan rather than cancelled, and nothing is deleted. Paying the open invoice restores everything.
Unused Yaplet credits
If you have a remaining Yaplet credits balance when you cancel, contact support and we'll refund it manually. We don't auto-forfeit your balance — but we also don't auto-refund it, so you need to reach out for the refund to be processed.
Data retention
Your workspace data is retained indefinitely while your account exists, regardless of plan. Yaplet does not delete data when you cancel. To permanently delete your workspace and all associated data, contact support.
Reactivate before the period ends
Changed your mind? You can reactivate your subscription at any time before the scheduled cancellation date:
- Go to Settings → Billing.
- Click Reactivate subscription.
- Confirm. Your subscription continues with no interruption and no new charges — you simply stay on your existing billing cycle.
See also: Plans and pricing to compare what's available on the free plan.