You can switch plans at any time from Settings → Billing. Changes take effect immediately, and any unused days are prorated automatically.
Upgrade to a higher plan
- Go to Settings → Billing and click the plan you want to upgrade to.
- Review the subscription change preview. It shows:
- Your current plan vs. the new plan
- The prorated charge for the remaining days in your current billing cycle
- What your next regular invoice will look like
- Click Confirm upgrade.
The upgrade takes effect immediately. You are billed a prorated amount right away for the remaining days in the current period. From the next billing date, you pay the full new plan price.
If you're in a free trial when you upgrade, the trial ends immediately and billing starts.
Downgrade to a lower plan
- Go to Settings → Billing and click the plan you want to switch to.
- Review the preview — it shows any credit applied for the unused portion of your current plan.
- Click Confirm change.
A downgrade creates a prorated credit on your account. That credit is automatically applied to your next invoice — you won't see a separate refund.
When a downgrade is blocked
If your current usage exceeds the limits of the target plan, the downgrade is blocked. You'll see which limits you're over:
- Too many team members
- Too many active widgets
- Too many Vex chatbots
- Too many knowledge bases
Reduce your usage to fit within the new plan's limits, then try the downgrade again.
Switch between monthly and annual billing
You can switch billing intervals at any time:
- Monthly → Annual: You're credited for unused days on the monthly plan and charged the annual rate. Annual billing saves 20%.
- Annual → Monthly: A credit is applied for the unused portion of your annual plan, and monthly billing starts from the switch date.
All cycle changes are prorated automatically — the preview shows the exact amounts before you confirm.
For a full plan comparison, visit yaplet.com/pricing or see Plans and pricing at a glance.