Your Yaplet subscription isn't a fixed plan you're locked into — it's a configuration you can edit any time from Settings → Organization settings → Billing. Swap your base, add or remove feature modules, and raise or lower your volume tiers (team seats, brands, newsletter subscribers) in the same configurator you built your plan with. Every change is previewed first and applied in a single step, and unused days are prorated automatically.
Make a change to your plan
- Go to Settings → Organization settings → Billing and open the plan configurator.
- Adjust anything you like — pick a different base, toggle feature modules on or off, or change a volume tier.
- Review the change preview. It shows:
- Your current setup vs. the new one
- The prorated charge or credit for the remaining days in your current billing cycle
- What your next regular invoice will look like
- Click Confirm. All of your changes apply together as one update.
Changes take effect immediately. If your new configuration costs more, you're billed a prorated amount right away for the rest of the current period, and from the next billing date you pay the new regular price. If it costs less, the difference becomes account credit (see below).
If you're in a free trial when you make a paid change, the trial ends immediately and billing starts.
Removing modules or lowering your volume
Turning off a module, dropping to a lower volume tier, or switching to a cheaper base reduces your bill. Instead of a separate refund, the unused portion of what you already paid becomes a prorated credit on your account, applied automatically to your next invoice.
When a change is blocked
If what you currently have is more than the smaller configuration would allow, the change is refused before anything is billed. The message names every item you are over, in the form "Brands: 3 current / 1 allowed". These are the things it counts:
- Team members — everybody in the organisation, whether or not they are currently enabled
- Widgets — chat widgets
- Brands — see the next section
- AI chatbots — your Vex agents
- Newsletter contacts — subscribers on your list
Three things are deliberately not on that list: knowledge bases, documentation spaces and email automations. Those are fixed allowances rather than plan numbers — five knowledge bases and five documentation spaces per brand, fifty automations per account, the same on every plan — so a plan change can never put you over them.
Reduce whatever is listed until you fit inside the new configuration, then apply the change again.
Brands count too
A brand draws on the same allowance that limits chat widgets — one number covers both, so a plan that allows one widget allows one brand. If you hold more brands than the plan you are moving to allows, the downgrade is blocked until you delete brands down to that number. Every account is created with a brand already in it, so on the free plan that number is 1 and it is already used.
Two things people ask about constantly. If your organisation already held more brands than its plan allows on the day brands were introduced, nothing was deleted and nothing will be — you simply cannot create more until you have room. And however your plan gets smaller, including a plan dropped for you after a failed payment, brands are never removed automatically. Deleting a brand destroys written content, so only you can do it.
Other things can be removed, though, so do not read that as "nothing is ever deleted". Nothing goes the moment your plan shrinks, but if you end up over the new plan's limits, everyone in the organisation gets a notice giving you 24 hours to reduce. After that Yaplet can remove the excess by hand: extra team members, extra chat widgets along with the conversations in them, extra Vex AI agents, and newsletter contacts over the cap. It keeps the oldest of each and removes the newest. Knowledge bases, documentation spaces and email automations are never removed this way — they are not plan limits. Reduce inside the 24 hours and you choose what goes instead.
Before you delete a brand to make room for another, understand what goes with it: that brand's knowledge bases and their articles, its documentation and pages, its uploaded files, its question-and-answer entries, its products and API tools, its Vex AI agent, its voice agents and its chat workflows. There is no undo. Its phone numbers survive — unassigned, and still billing until somebody releases them. The full picture is in How brands count against your plan.
Switch between monthly and annual billing
- Monthly → Annual: You're credited for unused days on the monthly plan and charged the annual rate. The preset bases cost about 20% less over a year; modules and volume tiers are charged ten months' price for twelve.
- Annual → Monthly: A credit is applied for the unused portion of your annual plan, and monthly billing starts from the switch date.
All cycle changes are prorated automatically — the preview shows the exact amounts before you confirm.
New to how Yaplet pricing is put together? See Plans & pricing, or compare presets at yaplet.com/pricing.