Manage your payment method

Your payment method and billing details are managed through the Stripe Customer Portal, which you open from your Yaplet dashboard. Yaplet never sees or stores your card number — Stripe handles all of it. The Billing page is visible to the organisation owner only.

Open the payment management portal

1. Go to Settings → Organization settings → Billing.
2. Click Manage payment method (or Stripe Customer Portal).
3. The Stripe portal opens in a new tab. From there you can add, replace, or remove payment methods.

Supported payment methods

• Credit and debit cards (Visa, Mastercard, American Express)
• Apple Pay and Google Pay (available when topping up credits)

Change your billing email

Invoices and payment receipts go to the organisation owner's email address. To send them somewhere else:

1. Open the Stripe Customer Portal as described above.
2. Update the billing email field under your account details.

What happens if a payment fails

A failed charge does not switch anything off on the spot. Stripe retries the payment on its own schedule, and each failed attempt does three things:

• The organisation owner gets an email naming the attempt number, the reason the card was declined, and the date of the next attempt.
• Everyone in the organisation sees an in-app notification linking straight to the Billing page.
• The subscription is marked Past due, and you keep working normally while the retries run.

Some cards also require extra authentication (3D Secure) for recurring charges; if that is what failed, the subscription shows as Incomplete and the dashboard notification links to the page where you complete the check. If the money is never collected and the subscription ends, your paid features switch off and the account falls back to the free plan. Nothing is deleted at that moment, but if the free plan's smaller limits leave you over on something, everyone in the organisation gets a notice giving you 24 hours to reduce, after which Yaplet can remove the excess by hand — never your brands. Switch plans lists exactly what can go. One thing does not come back either way: any phone numbers you were renting are handed back to the telephony provider, and unlike releasing a number yourself, this route credits you nothing for the unused days. If you are heading for trouble, release numbers deliberately first.

Next: see Read and download your invoices.