Yaplet has four plans: one forever-free tier and three paid tiers (Starter, Growth, and Enterprise). The Basic plan is free forever — no credit card needed to sign up. Each paid plan starts with a 14-day free trial; you'll be asked to add a card before the trial begins, but you're not charged until day 15 (or sooner if you exceed the trial limits — see below).
Plan overview
| Plan | Price | Best for |
|---|---|---|
| Basic | Free, forever | Solo operators and early-stage projects |
| Starter | Monthly or annual | Small teams that need more seats and features |
| Growth | Monthly or annual | Growing teams — most popular plan |
| Enterprise | Custom pricing | Large organisations with volume or compliance needs |
Annual billing saves 20% compared to paying monthly. You can switch between monthly and annual at any time — unused days are prorated automatically.
What the free (Basic) plan includes
- 1 chat widget
- 1 team member seat
- 1 Vex AI chatbot
- 100 free AI answers per month, shared org-wide across all your widgets and Vex bots. After the 100 free answers, Vex keeps answering pay-as-you-go if you have credits in your wallet; if you have no credits, Vex hands off to a human instead.
- Live chat inbox
The Basic plan has no time limit — it doesn't expire. You can stay on it indefinitely.
What paid plans add
Paid plans add more seats, widgets, Vex bots, higher AI limits, AI phone, newsletter campaigns, product tours, surveys, and other features. The exact mix depends on the tier — see yaplet.com/pricing for the full feature matrix per plan.
Usage-based pricing
On top of the flat plan fee, two features bill per-use:
- Yaplet credits — a prepaid wallet balance. AI answers (Vex) are spent from it automatically, and credits never expire. You top them up separately from your subscription.
- Newsletter emails — charged per 1,000 emails sent beyond the plan's included allowance.
Usage-based charges aren't only billed at renewal — Yaplet may invoice accrued usage mid-cycle once it crosses a set threshold, without changing your renewal date.
Phone numbers also carry a one-time setup fee and a monthly rental fee per number — see Phone number fees for the full breakdown.
The 14-day free trial
Every paid plan includes a 14-day free trial. You'll be asked to add a card before the trial starts, but you won't be charged until day 15. During the trial you can use up to 500 credits of AI and send up to 1,000 newsletter emails. If you exceed either limit before day 14, the trial ends immediately — your paid plan billing starts right then, and any usage you've accumulated is billed at the same time.
Ready to start? See Start a 14-day trial.