Every working hour starts and ends with a clock-in. Agents clock in from inside the inbox without leaving the dashboard. Once clocked in on a chat-available shift type, you're immediately available for new conversations.
Clock in
- In the dashboard, click your avatar or name in the bottom-left corner to open the user menu.
- Click Start shift.
- Select the shift type you're starting (for example, "Regular chat" or "Weekend on-call").
- Optionally add a comment (useful for noting handover details or a special task).
- Click Start.
A live timer appears in the user menu showing your elapsed shift time. If the shift type is chat-available, your status indicator turns green and you begin receiving new conversations.
Clock out
- Click your avatar or name to open the user menu.
- Click End shift.
- Confirm the end time.
Your shift is saved with the exact start and end times. Duration and pay are calculated automatically. The shift appears in your My shifts list as a pending (not yet finalized) entry.
Alternatively: use the My Shifts page
You can also start and end shifts from Time management → My shifts. Click Start shift at the top of the table. This view gives you additional context — your shift history, hours, and salary summary for the current period.
What if you forgot to clock out?
If you close the browser or go offline without ending your shift, the shift will show no end time. You or an admin can manually edit the end time to correct it — see Edit your shifts before they're finalized.
Active shift indicator
While a shift is running, the inbox shows a small timer next to your avatar so you always know how long you've been clocked in. Other agents and admins can see who is currently clocked in from Time management → All shifts.