Your working hours start and end with a clock-in, and you should not have to leave the conversation you are in to do it. Both are two clicks from the account menu.
Clock in
- Click your avatar at the bottom-left of the dashboard.
- Hover Start shift. A submenu lists the shift types you are allowed to use.
- Click the one you are starting.
If the type is a chat-duty one and you are currently offline, Yaplet asks whether to set your status to online. Agree and the shift starts with you online; decline and the shift is not started at all.
A running timer appears at the top of the left-hand menu, and hovering it shows which shift type you are on.
Clock out
- Click your avatar again.
- Click End shift — it replaces Start shift while a shift is running.
- If you are online, answer the question about going offline. The shift ends either way.
The shift is saved with its exact start and end times, and its duration and pay are worked out for you. It appears in My Shifts marked Pending until an administrator finalizes it.
Only the types you have been given
The submenu shows only the shift types you have been assigned. If it says there are none, ask an administrator to switch one on for you under User Permissions on the shift type itself. Starting a type you do not hold is refused by our servers, so there is no way round it.
The My Shifts page does the same job
You can also start a shift from Team → Shifts → My Shifts using the Start shift button. That dialog adds a Comments box — handy for a handover note — but it lists every shift type in the organisation rather than just yours, so picking one you have not been given will simply be refused. The page itself is more useful than the menu: it shows your shift history with totals for shifts, hours and salary.
What if you forgot to clock out?
The shift stays open with no end time and its timer keeps running. On My Shifts, the End Time cell of an open shift is a red End shift button — click it to close the shift at the current moment, or set the correct time by hand. See Edit your shifts before they're finalized.
Who else can see your shift
Anyone with access to Team → Shifts → All Shifts sees every agent's shifts, with a live timer on the ones still running.