Before anyone can clock in, your organisation needs at least one shift type. A shift type is a category of work with a pay multiplier attached and a flag saying whether it counts as being on chat duty.
Create a shift type
- Go to Team → Shifts → Shift Types.
- Click Add Shift Type. Yaplet creates one called "New Shift Type" straight away and opens it for editing — there is no blank dialog to fill in first.
- Fill in the four fields described below and click Save.
The four fields
Name
What your agents see when they start a shift. Something plain and recognisable: "Regular chat", "Weekend on-call", "Holiday cover", "Training", "Back-office".
Rate Multiplier
A number that multiplies each agent's own hourly pay rate for this kind of work. The full sum Yaplet shows is hours × the agent's pay rate × the multiplier, so 1 is normal pay, 1.5 is time-and-a-half and 2 is double.
You set each person's base hourly rate on the team page — Manage team, expand the member, Hourly pay rate (USD). Pay is always shown in US dollars.
Chat Availability
A switch with two positions:
- Chat Duty — this is working-on-chat time. Starting one of these while you are offline makes Yaplet offer to set your status to online; decline and the shift does not start.
- Other Work — the hours are tracked and nobody's status is touched. Use it for training, admin and back-office work.
Color
A colour used as a dot beside the type's name in the shift tables, so you can tell them apart at a glance.
Decide who may use it
Below the fields is a User Permissions section listing everyone in your organisation with a switch each. Switch on the people allowed to start this type, then save.
This is genuinely enforced, not just a filter on a menu. The account menu offers each person only the types they hold, and starting any other one is refused by our servers even if the request is made directly. It applies to everybody — an owner also needs the type switched on before they can start it.
Edit or delete a shift type
Click a type's name in the list to open it. To delete one, use the trash icon on its row and confirm; you can also tick several and delete them together.
Deleting a type does not delete the shifts logged under it — the hours, pay and comments all survive. What they lose is the type itself: those rows come back with an empty Shift Type column. If you only want to stop people using a type from now on, switch everyone off in User Permissions instead of deleting it.
What's next
Now your team can start clocking in — see Clock in and out from the inbox.