The time reports give you a finance-ready view of your team's working hours. Admins can see every agent's shifts; individual agents can see only their own. The data exports to CSV so it drops straight into any payroll or spreadsheet tool.
Open the reports
Go to Time management → All shifts (admin) or Time management → My shifts (agent). The summary cards at the top show total shifts, working hours, and salary for the selected period.
Filter the data
Use the filters at the top of the page to narrow the view:
- Date range — Select start and end dates for the period you want to report on (e.g., the previous calendar month).
- Shift type — Focus on one type (e.g., only "Regular chat" shifts).
- Agent — In the all-shifts admin view, filter to a specific team member.
- Status — Show only finalized shifts (safe to process for payroll) or only pending shifts (still open or unreviewed).
What the report shows
| Column | Description |
|---|---|
| Shift type | The category of work, with its color badge |
| Start time | When the agent clocked in |
| End time | When the agent clocked out |
| Duration | Total time worked on this shift |
| Salary | Pay for this shift: duration × agent rate × shift multiplier |
| Comments | Any notes the agent added |
| Finalized | Whether the shift is locked for payroll |
Export to CSV
- Set your date range and any filters you need.
- Click Export CSV.
- The file downloads immediately to your browser.
The CSV contains one row per shift with all the columns above, plus the agent's name and email — ready to import into payroll software or a spreadsheet for further processing.
Tip: export only finalized shifts
Filter by Status: Finalized before exporting to ensure you're only processing locked, approved hours. Pending shifts may still change before the period closes.