Payroll is due and you need the hours. There are three places to look, and they answer different questions: a reports page for the totals, the All Shifts table for the individual rows, and My Shifts if you only want your own.
The reports page
Go to Team → Shifts → Reports. At the top are a date range — the last month to begin with — and a shift-type picker that starts with every type selected. Everything below reacts to both.
Agent shift statistics
Three figures for the whole team: Total Shifts, Total Hours and Total Pay. Under them, one line per agent showing how many shifts they worked, how many hours, their average hours per shift, and what that comes to in pay. If you have a big team, Show all agents expands the list.
Click any agent's line and Yaplet opens All Shifts already filtered to that person and the same date range, so you go straight from the total to the rows behind it.
Agent daily hours
A grid of agents against days. Each cell holds the hours that person worked that day, and hovering it breaks the day down by shift type with each type's colour. Two summary rows sit underneath: Total, the sum of everybody's hours, and Covered, the time when at least one agent was working. Those two are different on purpose — two people working the same hour add two hours to Total but only one to Covered, which is the row to read when you are checking coverage rather than cost.
Click a day to open a breakdown of every shift on it, with shift type, pay rate, start and end times, duration, comments and whether it is finalized.
The All Shifts table
Team → Shifts → All Shifts is the row-by-row view: shift type with its colour dot, agent, start time, end time, pay rate with the type's multiplier beside it, duration, salary, whether it is finalized, whether it has been edited, and comments.
Above the table is a date range, and you can filter by agent, shift type, finalized, edited and the text of a comment. Filter to Finalized: Yes when you are working on hours that are safe to pay.
My Shifts
Team → Shifts → My Shifts shows one agent their own shifts, with three cards on top — shifts, hours and salary — each split into a finalized and a pending figure so you can see at a glance what is already locked.
Getting the numbers into payroll
There is no export button on any of these screens — no CSV download and no scheduled report. To move the figures into a payroll system today, read them off the reports page or the filtered All Shifts table and enter them, or select the table contents and copy them.
How pay is worked out
Every salary figure in these screens is the same sum: hours × the agent's hourly pay rate × the shift type's multiplier. The pay rate stored on the shift is the one that applied when it started, so changing an agent's rate today does not rewrite their old shifts. Amounts are shown in US dollars.
What's next
When the numbers look right, lock them: Finalize a pay period.