An agent clocks in from their phone on the way to work and sits down at the computer an hour later. The shift's start and end times never show that. With activity recording switched on, every shift's history also shows which devices the agent actually worked on in Yaplet, and when.
What gets recorded
While recording is on and an agent's shift is running, every device the agent uses — a computer browser, a phone browser or the Yaplet mobile app — sends Yaplet a short note when the agent does something there, at most once every 10 minutes.
- What counts as activity: a key press, click, tap or scroll in Yaplet. Moving the mouse or just having a Yaplet tab open never counts.
- What each note holds: the kind of device, the network and the country — the same details a clock-in records.
- When nothing is recorded: while the agent is not clocked in. The one exception is the first note after a clock-in, which says since when that device had been in use without a break. That lets you check a start time someone moved earlier because they forgot to clock in.
Switch it on
- Go to Team → Shifts → All Shifts.
- Find the Record activity during shifts switch in the page header, next to Add shift. On a phone it sits under the heading, across the full width.
- Turn it on. You see "Activity recording turned on".
Recording is off until someone turns it on. Anyone who can open All Shifts can switch it on or off, and every change is written to the audit log. It is part of Shifts and costs nothing extra.
What your agents see
While recording is on, agents see this notice as the first line of the Start shift menu, and in the Start shift window on My Shifts:
While your shift runs, Yaplet notes which device you're active on.
Copilot says the same when an agent clocks in through it. Agents don't get a screen showing their own activity.
Read the Activity card
Open the shift's history: on All Shifts, open the actions at the end of the shift's row and click Check logs. You can also get there from Team → Shifts → Reports: click a day in Agent daily hours, and each shift of that day comes with its history. The Activity card sits under the Start Time, End Time and Comments cards. Only people who can open All Shifts or Reports see it.
The card can show these lines:
- One line per device, for example "iPhone · Safari: first active …, last active …, about 10m active". The clock-in and clock-out count as activity on the device they came from. Active time adds 10 minutes for every 10-minute stretch of the shift in which that device was used at least once, and only between the shift's current start and end times.
- "In use without a break since …" — under a device line: that device was already in use at least a minute before the clock-in.
- "First activity 47 min after the start" — how long after the shift's start time the agent first did something in Yaplet.
- "The start was moved 30 min before the clock-in — that time was not recorded." (or the same for an end moved past the clock-out) — someone edited the shift's times beyond the time the clock was actually running, so Yaplet was not recording then. It does not mean the agent was idle. An "In use without a break since …" line can back up the earlier start.
- "Activity after the shift's end time is not counted (last …)" — the agent kept using Yaplet after the shift's end time; that use is left out of the active time.
- "No activity recorded — recording was off, or the agent did not use Yaplet during this shift."
The log table under the cards has a Device column that names the kind of device on every row — Windows · Chrome, iPhone · Safari, Yaplet app · Android and so on. The activity notes themselves are not listed as rows; the card sums them up.
To look across many shifts at once, ask Copilot — for example, "Who clocks in by phone and reaches the PC much later?". Copilot cannot switch recording on or off; a person does that on All Shifts.
What it can't tell you
- Active means active in Yaplet. Work in email, on the phone or in any other tool is invisible here, so a gap is not proof that someone was idle.
- It sees the kind of device, not the exact one. Two Windows laptops running Chrome both show as Windows · Chrome. The network — the IP Address column of a clock-in or clock-out row — is what tells home from office.
- Times are approximate. A device reports at most every 10 minutes, so the last activity can be up to 10 minutes earlier than the moment the agent really stopped, and only breaks longer than about 20 minutes show up.
- It is a signal, not proof. A determined person could make a browser fake activity with a script. Treat the card as a reason to ask, and as a deterrent — not as evidence on its own.
Tell your staff
In many countries, including the EU, employers must tell employees when their activity at work is monitored. The notice in the Start shift menu helps, but it doesn't replace telling your team yourself — check the rules that apply where you and your staff work.
What's next
The Activity card sits in a shift's history, next to every edit made to the shift: Audit shift edits.