Welcome to Yaplet
Yaplet is an omnichannel communication platform that brings live chat, AI agents, voice AI, email marketing, knowledge bases, and more into one unified workspace.
What Is Yaplet?
Yaplet is a modern, all-in-one platform that helps businesses communicate with their customers across every channel — from real-time chat on your website to AI-handled phone calls, automated AI conversations, email campaigns, and self-service knowledge bases.
Instead of juggling separate tools for live chat, support tickets, newsletters, and documentation, Yaplet brings everything into a single dashboard. Your team gets one place to manage all customer interactions, and your customers get a seamless experience no matter how they reach you.
Who Is It For?
- SaaS companies looking to onboard users and reduce churn with proactive support
- E-commerce stores that need real-time chat, product recommendations, and order support
- Support teams wanting to scale with AI-assisted responses and self-service resources
- Marketing teams running newsletters, announcements, and feedback campaigns
What Can You Do with Yaplet?
Yaplet is organized around a set of products — each focused on a specific aspect of customer communication. You can use them individually or combine them into a unified experience.
Most of them hang off a brand. A brand is one public identity: its name, the language it works in, its public web address, its knowledge base and documentation, its chat widget, its Vex AI, its phone agents and its chat workflows. Every account is created with one already set up, and most companies never need a second — so you can read the rest of this page without thinking about brands at all.
Live Chat & Inbox
Have real-time conversations with website visitors. Manage all chats from a shared team inbox with assignments, notes, and presence tracking.
Vex AI
Automate customer support 24/7. Your brand's AI agent answers from the brand's own knowledge, recommends products, and hands off to humans when needed.
Voice AI
Let an AI agent answer your phone. It works from the same knowledge as your chat, and every call lands in the inbox under Calls with its transcript.
Tickets
Track and resolve support requests with customizable boards, priorities, and team assignments.
Newsletter & Email
Build and send email campaigns with a drag-and-drop editor. Manage subscribers, segments, and automated emails.
Knowledge Base
Write help articles once. Publishing one puts it on your public knowledge base and teaches your AI the same moment — no wiring, no chatbot required. You'll find it under Brand → Knowledge.
Engagement
Reach visitors before they ask: banners, proactive chat messages, News & Releases posts, surveys, and interactive product tours.
Explore the Documentation
This documentation is organized into categories, each covering a different part of the platform:
Dashboard
The command center for your team. Learn how to navigate the dashboard, manage conversations, configure your brand's AI, run campaigns, and adjust settings.
Getting Started
You have three ways to set up Yaplet — all of them get you to the same result:
AI setup (Fastest)
Type in your website address. Yaplet fills in your brand's company name, description, language, icon and logo, designs the chat widget to match your site, and reads your most useful pages into your AI's knowledge. It runs on Brand → Overview, and the very first time an owner signs in they are taken straight there with it open.